Intake Coordinator (Hospice)

Hospice of the West  is currently seeking a Hospice Intake Coordinator to join our team in Chandler, AZ.  If you are looking for a career with a purpose and a supportive team culture, then this is the position for you!

Work Schedule: Tues-Fri 9A-6P; Sat. 8A-5P 

The Hospice Intake Coordinator is responsible for all aspects of the patient intake and admission processes including directing and coordinating and initiation of hospice services, and any other equipment, supplies, external services for hospice clients as prescribed by the physician, and/or requested by the client/family. Hospice Intake Coordinators respond to all incoming and outgoing physician and payer communication (insurance verification and authorization), and are in frequent communication with hospice clinical staff. Additionally, the Hospice Intake Coordinator assists the Admissions Nurse by following the patient throughout the referral-intake-admission process to facilitate a smooth transition to the hospice program.

Who we are:

At Hospice of the West, we're not just a company; we're a team united by a common goal – providing exceptional hospice and palliative care to those in need. As a leading national provider, we take pride in our patient-centric approach and the positive impact we make on countless lives. And right now, we're in a period of rapid growth, making it the perfect time to join us on our exciting journey!

Our commitment to our colleagues is unwavering, and we offer an exceptional compensation package and industry-leading benefits, including:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience

• Processes the referral and correctly collects all data possible from referral sources to ensure efficient and pre-qualifying of patients.
• Ensures maximum third party reimbursement through direct oversight and coordination of care with multiple service providers.
• Accurately documents all referrals/admissions activity into the EMR database and maintains spreadsheets to track referral activity.
• Triages referrals appropriately to ensure timely access to hospice for all potential patients.
• Ensures that all admission paperwork is received, reviewed and information updated in the database

• High School graduate or equivalent required. (RN or LVN preferred but not required)
• Minimum one (1) year of Intake experience in long term care environment, home health or hospice setting required
• Excellent communication skills, including public speaking, both verbal and written.
• Knowledge of corporate business management, governmental regulations, CHAP’s standards, and private payor practices.
• Experience working in Microsoft Office Suite and CRM & EMR systems